Privacy Policy

We collect the following types of information:

Account Information: When you create an account, we collect your name, email address, and password. If you sign up via a third-party provider (e.g., Google), we receive your name, email, and profile picture from that provider.

Video Content: When you record videos using our Service, we store the video files, thumbnails, transcripts, and associated metadata (duration, recording date, title, description).

Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, video views, IP address, browser type, device information, and referring URLs.

Communications: If you contact us via email or through the Service, we retain the content of your messages and our responses.

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your recordings, generate transcripts, and enable sharing
• Send you technical notices, updates, and administrative messages
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities in connection with the Service
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize your experience and provide content recommendations

We take the security of your data seriously. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Our infrastructure is hosted on industry-leading cloud providers with SOC 2 Type II certification.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include regular security audits, access controls, and employee training.

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Essential Cookies: Required for the Service to function properly (e.g., session management, authentication).

Analytics Cookies: Help us understand how visitors interact with the Service so we can improve the user experience. You can opt out of analytics cookies through your browser settings.

We may use third-party services to help us operate our Service. These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• Cloud Infrastructure: For hosting and data storage
• Analytics: To understand usage patterns and improve the Service
• Payment Processing: To handle subscription billing securely
• Email Services: To send transactional and marketing communications

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These include:

• Right of Access: You can request copies of your personal data
• Right to Rectification: You can request that we correct any inaccurate information
• Right to Erasure: You can request that we delete your personal data
• Right to Restrict Processing: You can request that we limit the processing of your data
• Right to Data Portability: You can request a copy of your data in a machine-readable format
• Right to Object: You can object to our processing of your personal data

To exercise any of these rights, please contact us at privacy@trooply.ai. We will respond to your request within 30 days.

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Video content that you create is retained for as long as your account is active. When you delete a video, it is permanently removed from our servers within 30 days. When you delete your account, all associated data is permanently deleted within 90 days.

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information as quickly as possible.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically for any changes.

If we make material changes, we will provide additional notice, such as an email notification or a prominent notice within the Service.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@trooply.ai